Privacy Policy

Last updated: January 2026

Data Controller Information

zenonovae Ltd ("we", "us", or "our") is the data controller responsible for your personal information. We are a company registered in England and Wales with registration number 52367419, and our registered office is at 66 Victoria Street, London, EC7N 7EN, United Kingdom.

Data We Collect

We collect and process various types of personal data when you interact with our website and services. The data we collect includes information you provide directly to us through contact forms, service enquiries, and account registration. This may include your name, email address, phone number, company details, and any other information you choose to share with us when requesting our analytics services.

We also automatically collect certain technical data when you visit our website, including your IP address, browser type, device information, and usage patterns. This data collection helps us understand how visitors interact with our site and enables us to improve our services.

How We Use Your Information

We use your personal data for several legitimate business purposes. Primarily, we use the information to respond to your enquiries about our enterprise operational efficiency analytics platforms, provide customer support, and deliver the services you have requested from us.

The use of your data also extends to improving our website functionality, analysing user behaviour to enhance our services, and communicating with you about updates to our analytics platforms. We may also use your information for marketing purposes, but only with your explicit consent or where we have a legitimate interest to do so.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for us to process your data for specific purposes
• Contract: When processing is necessary for a contract we have with you
• Legal obligation: When we must process your data to comply with the law
• Legitimate interests: When we have a legitimate business interest that does not override your rights

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses different types of cookies including necessary cookies for basic functionality, analytics cookies to understand website usage, functional cookies to remember your preferences, and marketing cookies for advertising purposes. For detailed information about the specific cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell, trade, or otherwise transfer your personal data to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.

We may also disclose your information when we believe it is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users and services.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure data centres, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.

Your Rights

Under GDPR and UK data protection law, you have several rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete data
• Right to erasure: You can request deletion of your personal data in certain circumstances
• Right to restrict processing: You can ask us to limit how we use your data
• Right to data portability: You can request your data in a portable format
• Right to object: You can object to certain types of processing
• Rights related to automated decision-making: You can request human review of automated decisions

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of data and the purpose for which it was collected.

Generally, we retain contact information and service-related data for the duration of our business relationship and for a reasonable period afterwards to handle any follow-up queries or legal requirements. Marketing data is retained until you withdraw consent or we determine it is no longer necessary for our legitimate business interests.

International Data Transfers

As we operate primarily within the UK and EU, your personal data is generally processed within these regions. If we need to transfer your data outside the UK or EU, we ensure appropriate safeguards are in place to protect your information in accordance with data protection laws.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

Complaints

If you believe we have not handled your personal data in accordance with this policy or data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your personal information.